EV drivers are satisfied driving electric, but room for improvement remains in dealer experience and public charging
Plug In America recently conducted the first of a major annual survey of more than 4,300 electric vehicle (EV) consumers—both current EV drivers and those considering an EV in the next year. The full report, now available, provides useful insight into EV consumers' views and habits.
Among the findings of the survey:
- EV drivers are very satisfied with their vehicles, with 96% reporting that they are likely to purchase an EV as their next vehicle.
- A majority of both current EV drivers and those considering an EV, over 60%, indicated that clean air/environment was a “most important” consideration in the decision to purchase an EV.
- Compared to current EV drivers, those considering an EV were slightly more likely to cite “cost savings” and less likely to cite “performance/fun to drive” or “cutting edge technology” as considerations.
- The federal EV tax credit and inexpensive home charging were cited as significant economic considerations when deciding to purchase an EV.
- EV drivers indicated room for improvement with the shopping experience, with only 15% rating the knowledge of the salesperson about EVs as “very high.”
- More than 50% of current drivers have experienced problems with public charging, although these problems were more prevalent in those who drove non-Tesla EVs.